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["惠州市实验中学临聘、物业人员考核评分表"]
["考核对象信息","被考核人\n姓名",null,"所属部门",null,"岗位"]
[null,"被考核时间"]
["考核人填写","考核人\n(分管领导或部门相关负责人)",null,"考核日期",null,"考核得分"]
["1、","出勤状况(10分):​​"]
[null,"□(10分)无迟到早退、病事假情况"]
[null,"□(8分)基本准时，请假极少且按规定手续办理"]
[null,"□(6分)偶有迟到早退，请假情况略多但手续齐全"]
[null,"□(4分)迟到早退较多或请假较多（不含合理带薪假）"]
[null,"□(2分)考勤记录差，严重影响工作安排"]
["2、","仪表仪容与行为规范(10分):​​"]
[null,"□(10分)着装整洁统一，佩戴工牌/标识，符合学校形象要求"]
[null,"□(8分)着装基本整洁，工牌偶有忘记佩戴"]
[null,"□(6分)着装存在轻微不规范，经提醒后能改正"]
[null,"□(4分)着装或行为有较明显不规范之处"]
[null,"□(2分)着装严重不当或行为有损学校形象"]
["3、","责任心与主动性(10分):​​"]
[null,"□(10分)工作积极主动，不计较份内份外，勇于承担额外任务"]
[null,"□(8分)工作负责，能较好地完成本职工作，主动性尚可"]
[null,"□(6分)能完成基本工作，偶尔需要督促"]
[null,"□(4分)责任心不强，需经常督促，工作敷衍"]
[null,"□(2分)缺乏责任心，推诿塞责"]
["4、","服务意识与沟通(10分):​​"]
[null,"□(10分)服务热情周到，积极沟通解决师生问题，态度谦和耐心"]
[null,"□(8分)服务态度良好，沟通顺畅，基本满足需求"]
[null,"□(6分)服务态度尚可，偶有沟通不畅"]
[null,"□(4分)服务态度冷淡或沟通有障碍"]
[null,"□(2分)服务态度恶劣，引发有效投诉"]
["5、","熟悉岗位职责与规程(10分):​​"]
[null,"□(10分)非常熟悉，严格按照规程执行"]
[null,"□(8分)熟悉并基本遵守规程"]
[null,"□(6分)较熟悉，偶尔存在操作偏差"]
[null,"□(4分)部分规程不熟悉，操作随意性大"]
[null,"□(2分)完全不熟悉岗位职责和规程"]
["6、","工作效率与质量(10分):​​"]
[null,"□(10分)速度快、质量高，工作效果显著"]
[null,"□(8分)效率较高，质量稳定达标"]
[null,"□(6分)效率质量基本达标，偶尔有小瑕疵"]
[null,"□(4分)效率不高或质量不稳定，存在较多问题"]
[null,"□(2分)效率低下，质量差，需返工"]
["7、","解决问题能力(10分):​​"]
[null,"□(10分)能迅速、有效、独立地解决突发问题和疑难杂症"]
[null,"□(8分)能较好地解决常规问题，复杂问题需寻求支持"]
[null,"□(6分)能解决部分问题，思路不够清晰"]
[null,"□(4分)面对问题束手无策或处理不当"]
[null,"□(2分)问题解决能力极差"]
["8、","服务及时性(10分):​​"]
[null,"□(10分)响应迅速，能在承诺时限内（或规定最短时间内）完成服务或处理申请"]
[null,"□(8分)响应较及时，偶尔有轻微延迟"]
[null,"□(6分)响应尚可，时有延迟"]
[null,"□(4分)响应不及时，经常延迟"]
[null,"□(2分)反应迟钝，显著延误"]
["9、","服务满意度(10分):​​"]
[null,"□(10分)师生评价普遍高度满意"]
[null,"□(8分)师生评价较好，满意为主"]
[null,"□(6分)师生评价一般，有少量意见"]
[null,"□(4分)师生评价不佳，投诉或意见较多"]
[null,"□(2分)师生评价差，投诉频繁且成立"]
["10、","团队协作(10分):​​"]
[null,"□(10分)积极协助同事，促进团队高效工作，沟通顺畅"]
[null,"□(8分)与同事配合良好，乐于提供帮助"]
[null,"□(6分)能配合完成协作任务"]
[null,"□(4分)协作意识不强，较少主动配合"]
[null,"□(2分)缺乏团队精神，影响团队工作"]

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{"sheet":"Sheet3","index":2,"n_rows":0,"n_cols":0,"rows_kept":0}